“How an Incident Management Tool can Help Control the Chaos – Even Before it Begins” (Read Advertorial, POLICE Magazine)

With roots supporting law enforcement teams, Mission Manager is pleased to feature its world-class incident management software in the June issue of POLICE magazine (view electronic edition, page 47.) In our full-page advertorial, we describe how our cloud-based incident management tool can help fill capability gaps and ensure a unified force necessary to save lives and property.

Click here to download a PDF of the article or read below.

How an Incident Management Tool can Help Control the Chaos – Even Before it Begins

During these challenging times for law enforcement, the need for a robust incident management system has never been greater. First responders have had their hands full in recent months – especially as violent anti-police demonstrations raged across the country, and deadly tornadoes and floods ripped through the Plains, Midwest and Texas.Mission Manager Police User

If a major catastrophe struck your community, would your agency be prepared? How long would it take to deploy your teams? Can you efficiently coordinate and manage hundreds of officers and volunteers on-scene? How long would it take to produce a report?

Without an automated process in place, these tasks can overwhelm any agency. Whether your agency is confronted with a major uprising, severe weather event, or terrorism at an event or campus, a robust incident management tool like Mission Manager can assist your police force – long before the chaos begins.

Cloud-based Mission Manager, which is based on the core principles of Preparation, Readiness and Execution, ensures that first responders are prepared to deal with incidents before they occur. This will help your agency become more proactive vs. reactive.

Mission Manager will ensure a unified command, enabling incident commanders to obtain, share and manage critical information. It all begins with team readiness and preparation, which lays the foundation for a strong infrastructure needed to save lives.

Mission Manager uniquely provides an operational environment for daily team management and serves as an online command center. In the field, Mission Manager provides a common operational picture on multiple devices in multiple locations. After the incident, users can produce instant reports for legal compliance, debriefs and government reimbursements.

It all boils down to information sharing, and information is power. Here’s how it works:

PREPARATION begins with the personnel roster, where members can manage their own contact information such as medical information, issued gear, training, certifications and expirations. Administrators can also track and manage their team’s equipment and maintenance schedules. Because this data is readily available, incident managers can quickly deploy the right people at the right time.

READINESS is achieved with the day-to-day management of documents and forms, timekeeping, scheduling and tasks. Permission levels control who can see and edit the data.

EXECUTION is initiated with simple drag-and-drop team-building. Incident commanders can easily create missions with pre-set or customized checklists. They can quickly callout members via SMS text, email or voice (or all three simutaneously).

  • Situational Awareness:  Mission Manager enhances situational awareness in the field with real-time communications and tracking, along with robust maps featuring 100+ mapping layers.
  • Automated Reporting: Mission Manager’s robust database provides a second-by-second record of every event. This data can be easily exported as ICS/NIMS-compliant reports.Through automation, Mission Manager reduces unnecessary paperwork and bottlenecks with a click of a button.

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Developed by a first responder with first-hand knowledge, Mission Manager’s cloud-based incident management software has supported approximately 6,000 missions since 2011 in all 50 states and 20 countries. Missions have ranged from large-scale natural disasters and single-person rescues to training and planned events. Key benefits include:

As a “one-stop shop” integrated system, Mission Manager streamlines the workflow and consolidates functions such as scheduling, timekeeping, callouts, real-time tracking and reporting.

Mission Manager is intuitive, easy to use and highly customizable.

Mission Manager provides a user-defined Common Operational Picture that can be shared with agencies that are providing mutual aid.

Mission Manager can easily scale to thousands of users as needed, including spontaneous volunteers.

Mission Manager features 100+ mapping overlays that include topography, weather, natural hazards, locations of hospitals, fire and police departments, as well as social media feeds at points of interest.

Mission Manager operates securely in the cloud on laptops, smartphones and tablets. It can also be used offline and syncs the data when web connection is restored.

For more information, email us at or call 877-257-8230.



Mission Manager Strengthens Powerful First Responder Tool

SAN DIEGO, CA, July 15, 2014 – Mission Manager, Inc. today announced the re-launch of its cloud-based incident manager tool that has helped first responders save lives and property in approximately 5,000 missions, including the 2014 San Diego fires and Boston Marathon. Product upgrades to the powerful first responder tool include significant improvements in infrastructure, data security and technical support.

Mission Manager – the most widely used incident management tool of its kind – provides a turnkey solution for mission planning, preparation and real-time situational awareness during live missions. Featuring a robust database with automated reporting tools, multiple communication vehicles and extensive mapping overlays, Mission Manager essentially replaces the manual process of managing callouts by pen and paper, and producing reports via spreadsheets. Mission Manager ensures teams are ready to deploy at a moment’s notice.

Developed as a free solution by a San Diego first responder, Mission Manager has been used by more than 1,200 local, state, national and international agencies in all 50 U.S. states and 20 countries over the past three years. Users include search-and-rescue organizations, fire departments, law enforcement agencies and emergency operation centers. Their missions range from single-person rescues to public events and large-scale natural disasters.

In an effort to meet growing customer requirements, Mission Manager was recently acquired by Poway, California’s Ambient Alert, Inc. Renamed Mission Manager, Inc., the company has invested significant resources to improve functionality, data integrity and technical support.

Among the recent enhancements, Mission Manager was moved to new servers at Amazon Web Services, which deliver a scalable cloud computing platform with high availability and dependability in compliance with security best practices and IT standards.  Other improvements include continuous database backups to enable point-in-time recovery of data. Mission Manager has also enlisted dedicated staff to provide technical support via the phone, face-to-face, email forums and training videos. 

“We respect the critical and sensitive work of first responder organizations. That’s why we invested in a more robust solution with solid security,” said Mike Berthelot, Mission Manager President and Chief Executive Officer. “Our company’s flexible pricing model also ensures that Mission Manager will be available to the broadest possible user group, so first responders can continue serving their communities with their critical missions.”

Mission Manager’s new pricing structure serves both smaller search-and rescue organizations as well as national organizations with very specific needs. Under the tiered pricing model, Mission Manager will be available for a full year for less than the cost of one month’s cell phone service for each user. Mission Manager has also established First Responder Grants covering up to 50% of the annual license fee to qualifying non-profit, volunteer community-based search-and-rescue and CERT organizations.

“We believe first responders are investing in their future with Mission Manager,” said Berthelot. “It provides them with a high degree of readiness so they can execute their missions more effectively and efficiently.  We are pleased to be a partner in their critical work, and in turn, help save them lives and protect property.”


Designed to be used on a daily basis, Mission Manager ensures that users are prepared to react before an incident occurs. It is based on three core principles: Preparation, Readiness and Execution.  It provides a team-based operational environment for day-to-day tasks and also serves as an online command center during incidents.

When used as a daily tool, Mission Manager tracks and manages everything from attendance records, training, and missions to issued weapons and equipment. It also automates the reporting process, including tracking member’s hours and producing inventory reports, in order to fulfill requirements for standard reports and government reimbursements.

In the Greater Boston area, for instance, the Metropolitan Law Enforcement Council’s SWAT team used Mission Manager to enhance security at the 2014 Boston Marathon. As a daily user of the program, Sgt. Jim West said his team at MetroLEC relied on Mission Manager to gather the documentation needed to manage team member assignments and send SMS messages to members during the marathon.

“Mission Manager saved us hours of briefing time during the Boston Marathon. It made the team much more effective and efficient,” West said. “We’ve come to rely on Mission Manager.”

During a crisis, Mission Manager allows agencies to efficiently manage mission data via their laptops or mobile apps, significantly enhancing situational awareness. It allows commanders to track all phases of the event in real time, including team locations, event/radio logs and assignment status. It provides a common operational picture across multiple devices with extensive mapping overlays with categories such as topography, aviation, weather, hospitals, police and fire stations, schools, social media feeds, transportation features and natural hazards, including earthquake fault lines, floods, hurricanes and fires.

During the San Diego fires in May, Mission Manager helped the San Diego County Animal Response Team save the lives of over 100 animals, including 70 horses, according to Tony Sawyer, volunteer with the San Diego County Animal Response Team.

“Mission Manager played an important role in helping us track our personnel in the field, and the location where the animals were found and impounded,” said Sawyer, who has served as the team’s administrator for the past three years. “Prior to adopting Mission Manager, everything was done manually on scraps of paper.”

Sawyer noted that Mission Manager was also valuable in producing automated reports after the fires, since the database tracked each member’s tasks, hours and mileage logged into the system.  “We used Mission Manager to produce our after action reports, which we had to present to the county to highlight what we did during the fires,” Sawyer said, adding that it also produced the documentation required to receive reimbursements from the Federal Emergency Management Agency, or FEMA.

Mission Manager is available for a 30-day free trial to new users via its website at


Mission Manager enables first responders to:

  • Track all personnel contact information, including training, certifications and expirations, and medical information
  • Organize events, request RSVPs and sign up for events via the team calendar
  • Print standard ICS and NIMS forms, such as team assignments, mission status, logs, etc.
  • Maintain records for personal gear, team equipment and vehicles
  • Customize login access levels for each team member
  • Upload documents; control who can see and edit them
  • Generate personnel timekeeping and detailed mission time reports
  • Track deployed personnel in real time on maps
  • Create, assign and track team member tasks
  • Track the status of personnel responding to missions
  • Track “clues” with automated reports and locate them on mission maps automatically
  • Drag-and-drop available personnel in standard ICS positions or on team assignments
  • Callout line where members can receive information/mission callout telephone, SMS or email

New enhancements for the product include:

  • An uptime guarantee of 99.9% through infrastructure upgrades
  • Improved security and reliability of user data
  • Full-service technical support
  • Onsite and web-based training